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Newbie Golfer
Newbie Golfer

Posts : 59
Join date : 2012-04-13
Location : PUNGGOL

PostSubject: EXCELLENCE CUSTOMER SERVICE - by retailer & FJ   Tue Jun 12, 2012 11:09 am

Hi Guys,

I been keeping it. Thought is good to share my this experience with everyone on GR.

Few months back, I ordered 2 pairs of FJ (1 iCON and the other FJ Dryjoy) from Bishan {Custom Golf}.
The 2 pairs they were special order.

After getting my first pair which was FJ Dryjoy. Few weeks after I used, 2 eyelid came off.

When my second pair arrived, without releasing I wore and played few rounds. My feet were hurting. I did not realize that I was wearing M. I needed my width to be W.

I brought my iCON to CG to feedback and Dryjoy to FJ staff to feedback.

Most Brands I experience in the past is "SORRY" nothing much can be done. TOO BAD and that make us customer feel Evil or Very Mad

Not for this case, NO QUESTION asked by Custom. I was replace with a NEW FJ iCON and Clayton even offer me to choose another NEW design.

I approach FJ staff regards to the eyelid. Again NO QUESTION asked. They contacted the retailer I bought (CG) and I was surprise they are going to replace me with another new pair of FJ Dryjoy.

I got my replacement iCON and wore it for first time yesterday. My feet are now "HAPPY FEET" Swing

cheers I SWEAR BY FJ shoes now and forever.

Thanks for providing such EXCELLENCE SERVICE

Hooray HAPPY CUSTOMER Very Happy

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iron eagle
Very Active Golfer
Very Active Golfer

Posts : 821
Join date : 2010-03-03

PostSubject: Re: EXCELLENCE CUSTOMER SERVICE - by retailer & FJ   Tue Jun 12, 2012 1:40 pm

Kudos to Clayton/ Custom Golf his customer service is excellent!

I like his service to customers like me, he is a nice and sincere guy!!

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Posts : 435
Join date : 2011-12-01

PostSubject: Re: EXCELLENCE CUSTOMER SERVICE - by retailer & FJ   Tue Jun 12, 2012 2:20 pm

I too have a very positive experience with FJ's customer service.

I was looking for the Casual Contours and had difficulty finding them hence I wrote in for help.
The reply was prompt. Told me that most retailers have them in stock now however the white pair which I was looking for won't be due for release until the end of the month.

I replied that I'll wait and thought that was it.

They kindly followed up and replied with the product SKU code, the retailers which will have all models and their contact numbers so that I just call and arrange to get my hands on one rather than searching around again.

All the attention for just an interest in a pair of shoes, of which there is no knowing if I'll eventually be buying them.

Excellent service that is seldom experienced these days.
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