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 Bad Experience at Golf House Suntec

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kamen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 12:22 pm

Technospaz wrote:
kamen wrote:
Defective exchanges are a given, no? scratch
You would think.
I know, that's why locally consumers are so grateful to be able to get a working replacement even though it's no fault of theirs and having to put up with the inconvenience and sometimes disputes. How this contributes to our service levels remains a mystery to me.
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unfinished
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 1:10 pm

coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
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kamen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 1:50 pm

unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
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weesern
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 6:47 pm

unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
 How is getting an exchange for defective goods taking advantage?? just curious... Would u accept a iphone/ android smartphone that has defect, eg, screen black out intermittently?
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Technospaz
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 7:52 pm

kamen wrote:
unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
I remember (many years ago) when Argos (a retailer in the UK which some of you may be familiar with) was up in arms because students (mostly Asian) would buy notebooks/laptops around exam time to use for their essays and then return them for a refund thereafter.

It's in our blood to be cheap and sneaky about things. I don't blame retailers for being difficult. They have their own interests to protect.

In honor of our "heritage", here's an oldie, but goodie.


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Turbo
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 8:01 pm

kamen wrote:
unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
 Dun fret, The Lemon Law is in-placed in Sg ... Cool
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enwee
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 8:02 pm

Technospaz wrote:
kamen wrote:
unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
I remember (many years ago) when Argos (a retailer in the UK which some of you may be familiar with) was up in arms because students (mostly Asian) would buy notebooks/laptops around exam time to use for their essays and then return them for a refund thereafter.

It's in our blood to be cheap and sneaky about things. I don't blame retailers for being difficult. They have their own interests to protect.

In honor of our "heritage", here's an oldie, but goodie.

Laptop??? u should see the heater.....M&S in uk also, got a great refund policy.
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hillgreen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 9:26 pm

ha. This man in videois funny ...

GH service is really needs upgrading...
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kamen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 10:08 pm

Technospaz wrote:
kamen wrote:
unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
I remember (many years ago) when Argos (a retailer in the UK which some of you may be familiar with) was up in arms because students (mostly Asian) would buy notebooks/laptops around exam time to use for their essays and then return them for a refund thereafter.
I believe that any responsible retailer would have a mature retail model which among many other things like ensuring product quality, competitive pricing etc, a sound product return model. This would be assuring to the customer, which would in turn promote repeat consumership resulting in a win-win scenario.
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kamen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 10:16 pm

Turbo wrote:
kamen wrote:
unfinished wrote:
coz there are too many consumers who also like to take advantage of defective exchanges, warranties etc, and 'spoiling the market'
These costs are part and parcel for any company opening it's doors to do business. Most manufacturers have reasonable return policies but it's up to local resellers to support the return, repair or refund process. It sucks when legitimate customers are at the mercy of retailers and unreasonably 'forced' to accept such costs.
 Dun fret, The Lemon Law is in-placed in Sg ... Cool
Yes bro, having this law is a positive way forward in protecting the rights of consumers. But it's pathetic when the law needs to be invoked on errant businesses to comply.
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kamen
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PostSubject: Re: Bad Experience at Golf House Suntec   Wed Aug 14, 2013 10:28 pm

When M&S first arrived on our shores, I was stunned by their liberal no questions asked return policy. Had read somewhere that kids would buy dresses and suits to wear to the prom and return them the next day for a full refund. Yet till today M&S continues to enjoy a sizeable market share and maintaining strong growth internationally.
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PostSubject: Re: Bad Experience at Golf House Suntec   Today at 6:00 pm

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