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 M1 Reservation is worthless

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eiji
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PostSubject: M1 Reservation is worthless   Fri Dec 11, 2009 6:11 pm

"Hi Nicholas Chung ,

Thank you for your reservation.

Due to overwhelming demand, the iPhone 3GS 32GB which you've reserved is currently out of stock. We will inform you as soon as stocks are available.

We regret any inconvenience caused. "


Why did they even bother to ask for reservation.
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Ridox
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 6:25 pm

What rubbish! My friend did not even reserve, walked in and got his, just that the waiting time was rather long.
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mUAr_cHEe
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 6:25 pm

moved the topic to lounge...


hahahaha... this one is fail.

also like this...

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Technospaz
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 9:25 pm

I don't think SingTel was any better. IIRC, they also had issues when the iPhone was first launched.

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shotah
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 9:35 pm

eh... say singtel and M1 like that.. no problem meh???
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daveaha
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 10:13 pm

ha ha ha...
I got mine from Starhub ! I think SH is doing a good job with a number of collection points for this one...
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poundpuppy
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 10:54 pm

Ridox wrote:
What rubbish! My friend did not even reserve, walked in and got his, just that the waiting time was rather long.

maybe this is why poor eiji didn't get his Laughing
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eiji
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 10:55 pm

shotah wrote:
eh... say singtel and M1 like that.. no problem meh???

what i stated was the truth with email black and white. my reservation email and this out of stock email.

Why do they even bother asking for reservation and not honoured it for the consumers who gave their commitment to reserve even before the pricing schemes was released. Because of this, i am tempted to now switch telco.

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JL_chong
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:24 pm

eiji wrote:
shotah wrote:
eh... say singtel and M1 like that.. no problem meh???

what i stated was the truth with email black and white. my reservation email and this out of stock email.

Why do they even bother asking for reservation and not honoured it for the consumers who gave their commitment to reserve even before the pricing schemes was released. Because of this, i am tempted to now switch telco.
bro, u are not alone. My wife also kana this email from them. We already intend to change Telco liao, since they dun even value their loyal Unlimited Plan customer for so many years... even forfeit the $500 voucher if taking up the iphone unlimited plan... Wat rubbish... Mad
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Seiko
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:28 pm

Me too! Now waiting for M1 line to expiry next mth. M1 seems to lose their focus to retain existing customers.
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eiji
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:29 pm

i am gonna call their customer service tomorrow and let them have it. if that don't work, maybe write into ST Forum.

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eiji
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:29 pm

Seiko wrote:
Me too! Now waiting for M1 line to expiry next mth. M1 seems to lose their focus to retain existing customers.

i've always stayed with M1, because their customer service has always been good, but this just screwed a lot of their loyal customers over.
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Seiko
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:30 pm

It is already in the forum Bro eiji! Almost all Netizens know abt it liao.
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Seiko
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:32 pm

eiji wrote:
Seiko wrote:
Me too! Now waiting for M1 line to expiry next mth. M1 seems to lose their focus to retain existing customers.

i've always stayed with M1, because their customer service has always been good, but this just screwed a lot of their loyal customers over.

I'm their customer since M1 starts operation. And what do they give me? Their CS standard had dropped tremendously over the past few years.
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eiji
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:34 pm

Seiko wrote:
It is already in the forum Bro eiji! Almost all Netizens know abt it liao.

http://www.straitstimes.com/STForum/OnlineStory/STIStory_464940.html you mean this? Not good enough, i think m1 just made a lot of loyal customers royally pisssssssed off.

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Seiko
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:42 pm

Aiyah! now their CS really sucks..everything ask them to do this do that, everything also cannot! in the end, I got to use this sentence: "I'm your customer since day 1 M1 starts operation. This kind of small request u also cannot agree. How long have u been with M1? longer than me? U check your records. Did I ever own or delay my mthly subscription to M1? If u cant decide I wan to speak to your CS manager NOW!!"
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JL_chong
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PostSubject: Re: M1 Reservation is worthless   Fri Dec 11, 2009 11:55 pm

It seems that anyone can just walk into M1 and get an iphone at zero dollars. There's no additional privilege for loyal customer at all...ie 20% off, 25% off subscription etc... It seems that they have totally forgotten their existing customers all together liao, becos of this bloody iphone???....

On another hand, if u are a Mio Home user (Mio TV + Internet + house phone), when switch to Singtel, can get additional 15% off the subscription of the iphone package that u sign up man... That works out to be cheaper than M1's deal... It really seems no point staying with M1 anymore liao...
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daveaha
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PostSubject: Re: M1 Reservation is worthless   Sat Dec 12, 2009 12:14 am

Seiko wrote:
Me too! Now waiting for M1 line to expiry next mth. M1 seems to lose their focus to retain existing customers.

No need to wait until next month lah... 21 months also can recontract.

DON'T FORGET TO ASK FOR RECONTRACT VOUCHER.

Then tell them on their face "You should value your customer"

I told them that, and they gave me extra voucher...
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Seiko
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PostSubject: Re: M1 Reservation is worthless   Sat Dec 12, 2009 12:26 am

daveaha wrote:
Seiko wrote:
Me too! Now waiting for M1 line to expiry next mth. M1 seems to lose their focus to retain existing customers.

No need to wait until next month lah... 21 months also can recontract.

DON'T FORGET TO ASK FOR RECONTRACT VOUCHER.

Then tell them on their face "You should value your customer"

I told them that, and they gave me extra voucher...

I'm not gg to renew contract with them anymore! They did send me $100 voucher to waive off the penalty charge. I was thinking to myself: M1 damm cheapskated! send me this voucher. I can easily called the CS to ask for waiver (which they normally does after some strong words). After 10yrs of loyalty, they only send me this voucher for the 1st time! That means I only worth this much to M1. Might as well switch to other telcos better.
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shotah
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PostSubject: Re: M1 Reservation is worthless   Sat Dec 12, 2009 8:39 am

eiji wrote:
shotah wrote:
eh... say singtel and M1 like that.. no problem meh???

what i stated was the truth with email black and white. my reservation email and this out of stock email.

Why do they even bother asking for reservation and not honoured it for the consumers who gave their commitment to reserve even before the pricing schemes was released. Because of this, i am tempted to now switch telco.

Yeap, i know you have black and white and some others already wrote to the ST forum. But its a rule in this forum mah. Since we are not allowed to bad mouth any golf shops or golf pros, i think the same deal applies to other companies. And we are talking about big companies here, hence i think we should not state company names......

Dear moderators, please correct me if I am wrong.
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jaketang
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PostSubject: Re: M1 Reservation is worthless   Sat Dec 12, 2009 3:13 pm

maybe try to use terms like,

red dot, orange umbrella, green something.... i forgot wat's the correct descr
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mervyntan
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PostSubject: Re: M1 Reservation is worthless   Sat Dec 12, 2009 6:55 pm

shotah wrote:
eiji wrote:
shotah wrote:
eh... say singtel and M1 like that.. no problem meh???

what i stated was the truth with email black and white. my reservation email and this out of stock email.

Why do they even bother asking for reservation and not honoured it for the consumers who gave their commitment to reserve even before the pricing schemes was released. Because of this, i am tempted to now switch telco.

Yeap, i know you have black and white and some others already wrote to the ST forum. But its a rule in this forum mah. Since we are not allowed to bad mouth any golf shops or golf pros, i think the same deal applies to other companies. And we are talking about big companies here, hence i think we should not state company names......

Dear moderators, please correct me if I am wrong.

thanks bro for making sure that the rules in this forum are in place, it is a thankless job, and luckily u are willing to help out...

this is quite serious matter, if we write bad things or badmouth those listed big companies, just think about the effect on the share price? i think better to remove this thread or at least edit it to remove the names of the affected parties.
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JJ@
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PostSubject: Re: M1 Reservation is worthless   Sun Dec 13, 2009 3:50 pm

haha .. happens to me as well... reserve like no reserve at all.. i jumping ship to Starhub from M1...
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ron81
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PostSubject: Re: M1 Reservation is worthless   Sun Dec 13, 2009 8:17 pm

M1 is very bad with customer service and it's not just recently but since 1 or 2 years ago.. I've been with them for more thn 7 years in the past and later changed to Singtel.. Very happy with Singtel up till now thou..
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Technospaz
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PostSubject: Re: M1 Reservation is worthless   Sun Dec 13, 2009 9:36 pm

Oddly enough, I actually enjoyed my time with M1. I was a M1 customer for a few years but moved to SingTel because they had a better package for the E61 phone (some years back). I never had any issue with M1 and always found their customer service to be pretty decent.

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