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 How to deal with damaged clubs/shaft during flight?

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pushslice
Caddy
Caddy


Posts : 5606
Join date : 2009-12-26

PostSubject: How to deal with damaged clubs/shaft during flight?   Fri Oct 29, 2010 2:46 pm

Folks..

I just got back from SF on a SQ flight, carried my golf clubs with a travel cover. The usual..

So I opened the golf bag at home and found my brand new Proto K broken near the tip!
My K!!!!! aaarrgh Evil or Very Mad I had wrapped clothes for extra padding in the club heads area etc but it looks like US airport security somehow took the clothes out and placed them within the travel cover randomly.

I called SQ and they are investigating. No promises. My company bought the tickets so I don't know if there is travel insurance for damaged articles. I've lost luggages on a SQ flight before, and they compensated me in full. Hoping that they treat damaged items similar to lost luggage. Bit dicey though...fingers crossed.

Has this happened to you? How did the airline respond?

thanks!
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daveaha
Course Marshal
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Join date : 2009-06-22
Age : 40
Location : Singapore

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Fri Oct 29, 2010 3:57 pm

Bro, You got your personal travel insurance ? I think this can be claimed as long as you provide sufficient information and evidence...
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mUAr_cHEe
Hall of Fame Golfer
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Posts : 7236
Join date : 2009-06-19
Location : Sillypore

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Fri Oct 29, 2010 5:01 pm

TSA broke your club during checking... oh boy.... gd luck....
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dodo
Newbie Golfer
Newbie Golfer


Posts : 63
Join date : 2009-12-04

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Fri Oct 29, 2010 5:08 pm

Call your golf insurance co and ask them to provide detailed instructions and exact documents to provide. They shud cover, as long as you follow their instructions. And if it happens to be MSIG, then be extra careful because these folks are not in mood to pay unless you abide by their rules and timeframe.
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TheFocalPoint
Incredibly Active Golfer
Incredibly Active Golfer


Posts : 3011
Join date : 2009-10-01

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Fri Oct 29, 2010 8:00 pm

if you have personal golf insurance with AIA, no problem. but i'm pretty sure there's a cap.
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pushslice
Caddy
Caddy


Posts : 5606
Join date : 2009-12-26

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Sat Oct 30, 2010 7:24 am

thanks bros...I don't have golf insurance, usually I just buy one-off travel insurance for my personal travel. and this time I didn't buy any ....

well, lesson learned.
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DGman
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PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Sat Oct 30, 2010 11:07 am

My experience with airlines is they do not pay.

the best thing is buy a golf insurance or one of those annual travel insurance which covers a wide spectrum.

the record claim i have done is for a customer whose windscreen was smashed and the entire bag including Bushnell and all the aftermarket shafts for his R9. the bill came to over $4000 and the insurance company paid. The incident happened in Pebble Beach USA of all places.

DGman
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Slicer51
Super Active Golfer
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Posts : 2449
Join date : 2010-05-29
Age : 59
Location : Surabaya

PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Sat Oct 30, 2010 5:36 pm

Sorry about the miss happened. I would suggest to get hard cover travel bag in future. I have this Bad Boy and the PVC hard cover does do a lot of protection for the club head.

I hope you do get compensation for the lost but I think the chance would be slim if you do not have golf or personal insurance cover this. sorry bro ...



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PostSubject: Re: How to deal with damaged clubs/shaft during flight?   Today at 11:55 pm

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