Official Questions and Answers: Ask FootJoy

Super Active Golfer Posts: 1499 Join date: 2009-06-20

opus wrote:

FootJoy wrote:

opus wrote:

Will there be anymore sofjoy fro ladies? I am on my last pair and seems like the whole of Singapore and Thailand has discontinued this

We are glad that you liked the SofJoy gloves. Unfortunately, we have dropped this glove from our product line at the end of last year. It seems you have a preference for leather gloves. As a possible replacement option, you may want to consider the StaCooler glove. The StaCooler features a cabretta leather palm and Coolmax Lycra mesh on the back of the glove. Best thing here is the Aloe Vera coating applied onto the leather that will help keep your hands nice and soft after each round of golf. Check it out and let us know if they will work for you.

when your palms sweat, the aloe vera on the gloves makes your hands slimmy and gross....worse feeling i ever had actually. sticky, slimy and gross affraid

OT.

please read post no. 1 by moderator..

Please post your questions to FootJoy here.

Strictly Questions and Answers ONLY.
For discussion, please start new thread at "Golf Equipment" or "Lounge" sub-forums.

i know my post also OT, but need to remind u because later the nice people at FootJoy get angry at you for burying other people's good questions under your innocent well-intentioned reply... cheers...

FootJoy Staff Posts: 32 Join date: 2009-10-15

Ssquirrel wrote:

How to claim warranty for FJ shoes in Singapore?
Say the FJ shoe supposed to have 2yr waterproof warranty; I find out after 1.5yrs, that the shoe is no longer waterproof, can I claim warranty?

We are sorry to hear of the waterproof problem you have with your FJ shoes. Unfortunately, the warranty we offer in Singapore is for only 12 months and not for 2 years. The latter is applied only in markets where the temperate climate only permit golf to be played 6-8 months of the year. You are welcome to send the shoes back to the retailer you purchased the shoes from for us to assess the shoes condition. If the warranty period has just passed the deadline within a month or 2, at our discretion, we may still provide you the warranty support. Please remember to bring along your warranty card when you send the shoes back to your retailer.

FootJoy Staff Posts: 32 Join date: 2009-10-15

botak wrote:

How should we care for the gloves? I am using the TropiCool. Thank you.

The TropiCool glove is made of our proprietary GripSuede material on the palm and the QwikDry mesh knit material on the back, Both are easy care fabric requiring the usual basic care that you should always do the same for any glove. Always dry your glove after each use in normal room temperature. Many golfers simply hang their gloves on their bags Do not force dry the glove by placing it in direct sunlight. Once the glove has dried, always replace the glove into the packaging sleeve to help retain its shape and suppleness. You can also wash the glove following the washing instructions on the packaging. Always, you can extend the usual lifespan of your glove by rotating its use with another glove. Hope this helps.

FootJoy Staff Posts: 32 Join date: 2009-10-15

sunny wrote:

There is some debate going on about Icon and Synr-G. Is it true that Synr-G has more technology behind than Icon as it seems to be rather popular among professionals? There is a guess that Icon is more costly due to the material rather than technology. Any truth in that?

It's always good to hear that our products are talked about. Yes, it is true that our SYNR-G shoes is the most stable shoe in the FJ shoe family. In a laboratory test using a machine that measures the sheer ground reaction force as a golfer takes his swing, the SYNR-G shoes has outperformed the FJ Icon in the area of stability through the swing. We consider the SYNR-G shoes the next best thing since the demise of the spiked golf shoes. The SYNR-G shoes have already recorded several wins this year since it's introduction in January. Players like Padraig Harrington, Steve Stricker, Zach Johnson, Jerry Kelley, Davis Love lll are just some of the more familiar names that have won this year using SYNR-G shoes.However having said all this, we can tell you that the FJ Icon remains the most preferred shoes among the top golf professionals on the all major Tours. Other than the exceptional quality of the material used, the traction and stability factor of the outsole is just marginally behind the SYNR-G shoes. Many of the professionals are also excited by the wide range of models we offer in this category ranging from traditional styles to contemporary looks. In addition, the FJ Icon provides great custom possibilities offered through our MyJoys program. This unique program allows these professionasl to build their own shoes according to their choice of colors and can include special logos or personalised monograms. Look out for the MyJoys program coming soon to SEA.

Acushnet folks, again, this might sound cliche but I like to give my personal thanks once again and show my appreciation for you joining us here on this board.

Now my question, I have honestly been very disappointed with golf shops here in Singapore that really do not offer as much variety and spread of shoes and sizes as like your website.

Could you kindly point me in a few direction which shops has the widest selection of shoes for us to try? Specifically, I am looking at the ICON shoes, I somewhat have a thing for shoes with nine or more spikes.

_________________
WIMB

Donate today to itchrous backsidous syndrome sufferers. PM me for donation details.

Hi Mr FJ,

For FJ gloves, what is the difference between US/European and Asian sizes? As in S to L vs 22 to 26, other than the cadet sizing available for US/European.

Thanks.

FootJoy wrote:

botak wrote:

How should we care for the gloves? I am using the TropiCool. Thank you.

The TropiCool glove is made of our proprietary GripSuede material on the palm and the QwikDry mesh knit material on the back, Both are easy care fabric requiring the usual basic care that you should always do the same for any glove. Always dry your glove after each use in normal room temperature. Many golfers simply hang their gloves on their bags Do not force dry the glove by placing it in direct sunlight. Once the glove has dried, always replace the glove into the packaging sleeve to help retain its shape and suppleness. You can also wash the glove following the washing instructions on the packaging. Always, you can extend the usual lifespan of your glove by rotating its use with another glove. Hope this helps.

Very helpful. Thanks.

I already have 3 TropiCool in my bag cheers

In my opinion, these are the best in the market, given our tropical weather.

FootJoy Staff Posts: 32 Join date: 2009-10-15

mUAr_cHEe wrote:

Acushnet folks, again, this might sound cliche but I like to give my personal thanks once again and show my appreciation for you joining us here on this board.

Now my question, I have honestly been very disappointed with golf shops here in Singapore that really do not offer as much variety and spread of shoes and sizes as like your website.

Could you kindly point me in a few direction which shops has the widest selection of shoes for us to try? Specifically, I am looking at the ICON shoes, I somewhat have a thing for shoes with nine or more spikes.

Apologies for this late reply. Always happy to help with questions on our products where we can.

On the matter of the variety of FJ shoe styles available in the shops of our retail partners, as much as we would like to agree with you, we feel that it may not be operationally viable to stock everything we have on our website. Our retail partners know the preferences of their customers which is determined by the location of their Pro Shops and we encourage them to stock what they feel will suit these customers' taste and buying budgets.

We prefer to refrain from making any suggestion on where you should go to shop for your FJs but our key retail partners (placed in alphabetical order) include Golf House, Golf & Leisure, MST Golf, Pan West, Transview and Vinc Golf. Happy shopping.

FootJoy Staff Posts: 32 Join date: 2009-10-15

kopiO wrote:

Hi Mr FJ,

For FJ gloves, what is the difference between US/European and Asian sizes? As in S to L vs 22 to 26, other than the cadet sizing available for US/European.

Thanks.

Apologies for this late reply. The main differences between the specs of the US/European and Asian FJ gloves lie in the width dimensions of the palm and the length of the fingers. You can visit the following link <http://www.footjoy.com/customerservice/gloves_fitting.asp> for more information. The use of Alphabets and Numbers to denote sizing is dependent on the preference of the market and what consumers there are used to. As an example, a Regular Fit size 24 corresponds to a Regular Fit size ML and there is no spec difference between both. The same applies to other sizes and also to gloves in Cadet fit. Hope this helps.

Newbie Golfer Posts: 93 Join date: 2009-10-11

Hihi FJ,
I'll be making a trip to somewhere cool for golf, +/- 10 °C
Anywhere in SG where I can find WinterSof? If not, will I be able to find right-hand rain grip? So that can match with my left handed.. Prefer Size 23 and 24.

Thank You!!

FootJoy Staff Posts: 32 Join date: 2009-10-15

ron81 wrote:

Hihi FJ,
I'll be making a trip to somewhere cool for golf, +/- 10 °C
Anywhere in SG where I can find WinterSof? If not, will I be able to find right-hand rain grip? So that can match with my left handed.. Prefer Size 23 and 24.

Thank You!!

Unfortunately we don't offer WinterSof here in SG and I am sure you will understand why. Your best option will be to buy a pair when you get to your destination and this we strongly recommend. The Rain-Grip RH glove is available at only some retail stores in SG. Golf House (NAC & Suntec) and Vinc Golf (Far East) are some that offer this particular glove. You need to know though that the Rain Grip is not going to keep your hands warm nor protect them from the wind like the WinterSof can. We cannot stress enough how important it is to protect your hands under such playing conditions because it's not going to be easy playing if your hands get numbed by the cold. Still the experience of playing in such cool weather can be exhilarating and fun. Do remember to have a good jacket to keep your body warm as well. Have a good trip and happy golfing.

Newbie Golfer Posts: 93 Join date: 2009-10-11

Thank You FJ..

Another thing that you may help, for us here we buy gloves in numeric sizes, but from US they sell sizes in S, M, L.. So for 22, 23, and 24, what's the sizes in S, M, L?

FootJoy Staff Posts: 32 Join date: 2009-10-15

ron81 wrote:

Thank You FJ..

Another thing that you may help, for us here we buy gloves in numeric sizes, but from US they sell sizes in S, M, L.. So for 22, 23, and 24, what's the sizes in S, M, L?

The US alpha sizing ranges from XS, S, M, ML, L & XL. These will correspond to the numeric sizing we use this part of the world of 21, 22, 23, 24, 25 & 26 respectively. You need to remember that most US golf retailers stock Regular fit gloves. We mainly use Cadet fit here so be sure you specify this to the sales clerk. As always, be sure to try on the glove to make sure the size fits before you check out at the cashier.

FootJoy Staff Posts: 32 Join date: 2009-10-15

ron81 wrote:

Thank You FJ..

Another thing that you may help, for us here we buy gloves in numeric sizes, but from US they sell sizes in S, M, L.. So for 22, 23, and 24, what's the sizes in S, M, L?

The US alpha sizing ranges from XS, S, M, ML, L & XL. These will correspond to the numeric sizing we use this part of the world of 21, 22, 23, 24, 25 & 26 respectively. You need to remember that most US golf retailers stock Regular fit gloves. We mainly use Cadet fit here so be sure you specify this to the sales clerk. As always, be sure to try on the glove to make sure the size fits before you check out at the cashier.

Q: Does FJ have shoes with a wide sole? For example, sports shoes have the 4E or W options for people with bigger feet. If FJ has them, any idea whether they are imported into Singapore or do I need to order them from abroad?

_________________
"A ball will always come to rest halfway down a hill, unless there is sand or water at the bottom." Henry Beard